Terms & Conditions

Orders
Minimum opening order is $350. Reorder is $250. All customers must present a valid sales tax ID number before orders can be shipped. All Items must be ordered according to case packs and minimum quantities specified in the catalog. Lazy Susan reserves the right to increase quantities to meet case pack and minimum requirements.

Payment Terms
All opening orders must be prepaid. We accept Visa, Mastercard, American Express, company check, money order or cashiers check. COD’s are not accepted. Please note that using a credit card, money order or cashier’s check will expedite your shipment. If prepaying with a company check please allow 3 weeks for check clearance. A $25. return check fee will be charged for all checks refused by your bank due to insufficient funds. A $15 processing fee will be charged for payments made by wire transfer. Net 30 terms for reorders will be based on credit approval. Please submit your own credit form with complete trade and bank references.

Shipping
All orders are shipped FOB Valencia, CA. All orders are shipped via UPS ground or preferred carrier unless special shipping instructions are requested. Special shipping requests are subject to additional charges and must be specified in advance of order processing. Lazy Susan will not be responsible for items beyond our own carrier. In case of damages caused by a 3rd party carrier, it will be the customers’ responsibility to file a claim with that 3rd party carrier. Larger items may need to be shipped in oversized cartons, which may result in higher freight costs. Backorders will be shipped without notice unless cancelled. Lazy Susan does not drop ship.

Late Payment
Late charges of 1.5% per month will be applied to all past due accounts. Late payments may cause delayed shipments to future orders. Collection costs and attorney fees will be at customers’ expense. All delinquent accounts will be reported to the top credit bureaus.

Prices
Prices are subject to change without notice.

Returns/Claims
All returns must be pre-approved and will be issued a return authorization number. Any unauthorized returns will be refused. All freight charges on return shipments must be pre-paid. Products sold are on a non-returnable basis unless damaged. Claims and or cancelations must be made in writing via fax to (818) 474-7267 or e-mail to claims@lazysusanusa.com within 10 days of receipt of order. Invoice number and date must be specified. Lazy Susan reserves the right to refuse any claims after the initial 10 day period. Items must be in their original condition and packaging. A 20% restocking fee will apply to any returns and or cancelled orders. Many Lazy Susan products are handcrafted, slight variations in color, texture, and finish are common and are inherent to the nature of handcrafted items. Please note; most variations are not considered flaws or defects and will be reviewed on a case by case basis.